Online Privacy Policy


The privacy of your information is important to us. We are committed to maintaining the highest level of confidentiality with all of the information we receive through our websites.

Pacific Life has established the following Online Privacy Policy that describes how we use the information we collect from our website visitors. To learn more about how we protect information that is collected when you apply for a product or service, please refer to Our Privacy Promise.

Collection and Use of Personal Information

Visitors are not required to provide personal information to browse the information found on our websites. Personal information is only collected when you voluntarily provide it to us, for example when you first log into your account or submit personal information in an online form. Personal information may include first and last name, address, email address, telephone number, and Social Security number.

Information provided by you through our websites is used only to help maintain the business relationship you have with us. We do not sell information about you. We do not share your information with anyone else for their marketing purposes.

Tracking Website Visitors

Pacific Life gathers aggregate tracking information from our website visitors. This aggregate tracking information is:

  1. Collected on an aggregate, anonymous basis, which means no personal information is associated with this data.
  2. Gathered through the use of Web server logs and cookies. A Web server log is a file where website activity is stored. A cookie is a small piece of information that a website sends to a visitor's computer, which is stored on his or her hard drive. Pacific Life uses cookies to track repeat visits to its website. Although Pacific Life assigns a cookie to a visitor's computer, the company does not know who that visitor is unless that person specifically tells us.
  3. Shared among Pacific Life business units to improve website content and overall service.

To enable us to continually improve the content we offer our website visitors, as well as for systems administration purposes, we collect aggregate information site-wide. This gives us an idea of which parts of our website you are visiting. We do not link IP addresses to anything personally identifiable, which means a visitor's session will be tracked, but the user will remain anonymous.

If Pacific Life receives 'do not track' signals, we do not take any action to comply with such requests.

Website Security

Pacific Life is committed to protecting the personal information you entrust to us. That is why we use the most current encryption technology available to ensure secure transmission of your information provided through our secure log in screens and online forms.

Please understand that the Internet is not a completely secure medium of communication. Unless the specific access location says otherwise, messages sent to or from this website may be accessed by unauthorized users. To protect your privacy, please do not use email to communicate information that you want kept confidential.

If you are concerned about the security of the Internet for the communication of personal information, you may consider using alternative forms of communication such as telephone, fax, or regular mail.

We do not guarantee or warrant that any part of this Website, including files available for download, are free of viruses or other harmful code. It is your responsibility to take appropriate precautions, such as the use of anti-virus software, to protect your computer hardware and software while using the Internet.

Please review this Online Privacy Policy frequently as it may change at any time at Pacific Life's sole discretion.

Updated: January 2014